Because our products are digital goods (source code) delivered instantly on purchase, our refund policy is narrower than it would be for a physical product. This page explains when a refund applies.
1. Digital Products - Source Code
Once the source code and/or access credentials for a product have been delivered, the sale is final and non-refundable, except as described below. This is standard practice for digital software products, since the deliverable cannot be "returned" once accessed.
2. When a Refund Applies
- The product you received does not match the core functionality described on its product page.
- You were charged more than once for the same order due to a payment/technical error.
- Delivery failed entirely and we are unable to provide the purchased files/access within a reasonable time.
To request a refund, email codeaj4u@gmail.com within 7 days of purchase with your order ID and a description of the issue.
3. Services (Deployment, Customization, Maintenance)
Service add-ons are billed for work performed. If work has not yet started, you can cancel for a full refund. Once work has started, you will be refunded for any unstarted portion only; completed work is non-refundable.
4. How Refunds Are Processed
Approved refunds are issued to the original payment method via Razorpay. Processing time depends on your bank/payment provider, typically 5-10 business days after approval.
5. Contact
For a refund request, email codeaj4u@gmail.com or message us on WhatsApp.